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FAQ Top 10:

• What should I do if my browser is rejected? Answer:Upgrade your browser to a newer version. Recommended browsers: •  Internet Explorer 6 or higher. http://www.microsoft.com/windows/downloads/ie/getitnow.mspx •  Netscape 7 or ...  More
• I'am getting incorrect or weird colors on my screen Answer:Step 1: Make sure that your monito cable is well pluged in. Step 2: Check that you display settings are set on 32 Bit colors. Please note that is impossible to recreate true colors on a regular com...  More
• How do I send a message to the owner? Answer:Click on the "msg" button when viewing a stone.  More
• Where can I bring my goods? Answer:We have a take-in in Israel and Belgium. Click on "Contact Us" to find out where our Take-in offices are located.  More
• Can I advertise on visagem.com? Answer:Yes, Contact us for more information.  More
• Where can I download the Visagem logo's Answer:Please click on the "trademark guidelines" for more infomation.  More
• Changing my Personal information Answer:Step 1: Logon to the visagem website. Step 2: Click on "My account" => "Change account"  More
• How do I install flash Answer:Please visit Adobe for more information.  More
• What is encryption Answer:Encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centurie...  More
• What does SSL mean Answer:Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data t...  More

Account management

• How do I sign in Answer: Click on the top right login button  More
• How can I edit the information of a stone? Answer: Step 1: Logon to the website. Step 2: Click on the stone you want to edit in the "My Stones" section. Step 3: Click on the "Edit button"  More
• How do I list an item for sale? Answer: Step 1: Logon to the website. Step 2: Click on the stone you want to edit in the "My Stones" section. Step 3: Click on the "Edit button". Step 4: Change the stone status to sold.  More
• How to change your email address Answer: Step 1: Logon to the visagem website. Step 2: Click on "My account" => "Change account". Step 3: Change your email adress.  More
• My password is rejected, when I logon, and I'm sure that I still know the password Answer: Check that the Capslock anf FN light is off. Make sure that your regional keyboard settings are correct.   More
• How can I forward a visagem link to someone else? Answer: Click on the "Send" button when viewing a stone.  More
• How do I put my company logo on top of a visagem link Answer: Step 1: Logon to the visagem website. Step 2: Click on "My account" => "Change account". Step 3: Upload your banner.  More
• How to personalize your visagem link with your banner Answer: Step 1: Logon to the visagem website. Step 2: Click on "My account" => "Change account". Step 3: Upload your banner.  More
• Closing or removing your Visagem account Answer: You are not able to close or remove your Visagem online account yourself. A Visagem account is created when you use the Visagem services for the first time. If you want to close your account, p...  More
• Changing my Personal information Answer: Step 1: Logon to the visagem website. Step 2: Click on "My account" => "Change account"  More
• How do I send a message to the owner? Answer: Click on the "msg" button when viewing a stone.  More

General

• Is there a way to transfer/export your information to another (exchange)-website or database? Answer: Yes, this is possible. Step 1: Logon to the website. Step 2: Go to "My Stones". Step 3: Check the stones you want to export. Step 4: Click the appropriate export button. For customized ex...  More
• How do I contact Customer support? Answer: Click on the "Contact" button.  More
• How do I get a personal username and password Answer: We do not allow guests to register. We will create your account when you bring in your first set of stones.  More
• Can I send the my goods true a shpping company. Answer: Yes, you can use Fedex or Ups as your shipment company. Please make sure that your products are fully ensured.  More
• I found a bug, what do I do Answer: Give us a call or report this using the contact us form.  More
• Why is my question not in here? Answer: Please turn to the 'contact us' page and describe your problem.  More
• Sending suggestions to Visagem Answer: Please feel free to send suggestions to us. please use the contact form to do this.  More
• Where can I download the Visagem logo's Answer: Please click on the "trademark guidelines" for more infomation.  More
• Can I advertise on visagem.com? Answer: Yes, Contact us for more information.  More
• Where can I bring my goods? Answer: We have a take-in in Israel and Belgium. Click on "Contact Us" to find out where our Take-in offices are located.  More

Legal

• Can I use the name "Visagem" Answer: Please check our "Trademark Guidelines" for more information.  More
• Can I copy a picture to my website? Answer: Please check our "Trademark Guidelines" for more information.  More
• Can I put a Visagem Link on my own website Answer: Please check our "Trademark Guidelines" for more information.  More

Security & Abuse

• Is Visagem Secure? Answer: Yes, We are PCI certitified (SANS/FBI). All pages containing personal infomation are fully encrypted.  More
• Are my goods being stored or indexed by search engines Answer: Only if you posted the link on another website.  More
• I'm getting kicked out of my account Answer: You will be logged out automaticly after a certein time of inactivity.  More
• Can other people on the internet see my stone's online? Answer: People on the internet can only see your stone online when they have your account username and password or when they have recieved a Visagem link. (The link contains an encrypted key)  More
• Trust and safety on Visagem Answer: We are PCI (SANS/FBI), Hackersafe and sitesafe certified.  More
• What does SSL mean Answer: Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data t...  More
• What is encryption Answer: Encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centurie...  More

System Configuration & Requirements

• I get a message telling me to install a plug-in Answer: All plugins required on our website are official non-spyware software packages.   More
• I can't logon to the website Answer: Step 1: Check that the Capslock and the FN light is off. Make sure that your regional keyboard settings are correct. Step 2: Click on the login button, Click on "forgot password".   More
• I'am a Mac user - Will I be able to use visagem and all off his features Answer: Yes, Our website is coded to the W3c standards. All browsers should work. Please keep in mind that you need to install the Macromedia Flash plugin to view the stones.   More
• How do I install Java Answer: Please visit Java.com for more information.  More
• I have to click the picture or a banner 2 times Answer: This is a common bug with Internet explorer. Use Mozilla of Netscape to prevent this problem or download the click to active patch from microsoft  More
• I can't receive Visagem emails Answer: We advise you to use a NON-Free email adress. A lot of free email providers are having problems with spamservers.  More
• Why can't I see any images Answer: You require Macromedia Flash to view some images. Please visit Adobe for...  More
• How do I open .pdf files Answer: You can use Adobe acrobat reader. Please visit Adobe for more information.  More
• What kind of computer and software do I need for Visagem Answer: Visagem will work with older computers. The computer must be able to run flash and a recent browser version.  More
• Why are Acrobat pdf files running slow on windows? Answer: Please upgrade your version of Adobe Acrobat reader. Reinstall Adobe Acrobat reader if you have the latest version. Please visit www.adobe.com for t...  More
• How do I install flash Answer: Please visit Adobe for more information.  More
• I'am getting incorrect or weird colors on my screen Answer: Step 1: Make sure that your monito cable is well pluged in. Step 2: Check that you display settings are set on 32 Bit colors. Please note that is impossible to recreate true colors on a regular com...  More
• What should I do if my browser is rejected? Answer: Upgrade your browser to a newer version. Recommended browsers: •  Internet Explorer 6 or higher. http://www.microsoft.com/windows/downloads/ie/getitnow.mspx •  Netscape 7 or ...  More